The Huntsville Police Department is offering the public a closer look at one of its most critical positions with a new class of emergency dispatchers.
During a media demonstration Tuesday, department officials highlighted the training and skills required to become a public safety dispatcher. The event also marked the start of a hiring push for 911 operators, with applications open through Aug. 10.
Often referred to as the “first first responders,” dispatchers answer emergency calls, gather critical information and coordinate police, fire and medical responses during emergencies.
The department demonstrated the multitasking required in the role, such as communicating with callers in distress and dispatching officers while managing multiple incidents at once.
“In the academy, we learn our ten codes. We learn the phonetics, we learn terminology,” Dispatch Training Supervisor Amy Turner said. “Anything that they would use out on the floor, we teach them. It’s a completely different language.”
New dispatchers complete a 32-week training program before working independently. The program includes a six-week dispatch academy, six weeks of phone training and 18 weeks of radio training. Recruits also receive instruction in de-escalation techniques and mental health response.
As public safety agencies across the country continue to face staffing shortages, Huntsville police said they are looking for applicants with integrity and a commitment to serving the community.
Dispatcher Kaitlynn McBride said personal experience inspired her to pursue the job.
“My reason why is because I’m the person that I needed on a 911 call,” McBride said. “I needed someone who’s compassionate, who’s actually there to help me get through the worst moment of my life.”
The department is offering a starting salary of $47,070.40, along with city benefits that begin on an employee’s first day.
Applicants must be at least 18 years old, possess a high school diploma or GED, hold a valid driver’s license and type at least 30 words per minute.
Candidates must also pass the department’s 14-module CritiCall aptitude test, which evaluates skills such as data entry, spelling, map reading and reading comprehension. Testing will continue through Aug. 24.
Applicants who advance beyond the written assessment may be required to complete interviews, a drug screening and a polygraph examination before being considered for employment.
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